Privacy Policy - Rickwood Plumbing and Gas Pty Ltd
Effective date: 11/11/2025
Who we are
This Privacy Policy explains how we handle personal information in connection with your use of our website rickwoodplumbing.com.au.
Business name: Rickwood Plumbing And Gas
ABN: 87 860 859 419
Address: 54 Morava Dr, 267 Bussell Highway
Contact: Please use the email address and phone number listed on rickwoodplumbing.com.au for privacy enquiries.
We follow the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) as best practice for handling personal information.
Scope
This policy applies to personal information collected through our website at rickwoodplumbing.com.au. It does not cover any third‑party websites that may be linked from our site.
What we collect
Website usage data: When you visit our site, we collect standard analytics information such as pages viewed, session duration, device and browser type, approximate location (based on IP), and referral source.
Calls to our business: If you call us using the number on our website, we may collect caller ID information and any details you provide during the call (for example, your name, contact details, and service location). We do not record calls unless we tell you at the time.
We do not collect personal information via online forms on our website, and we do not accept payments through the website.
How we collect information
Automatically via cookies, tags, and similar technologies when you browse our website.
Directly from you when you contact us by phone using the contact details provided on our website.
Cookies and analytics
We use cookies and similar technologies to operate our website and understand how it is used.
Google Analytics (GA4): We use Google Analytics to measure and improve site performance. IP anonymisation is enabled so that Google truncates your IP address before storage and processing. Google may process analytics data on servers located outside Australia.
Managing cookies/analytics:
You can control cookies through your browser settings.
You can opt out of Google Analytics by installing the Google Analytics Opt‑out Browser Add‑on: tools.google.com/dlpage/gaoptout.
Learn how Google uses information in Google’s Privacy Policy: policies.google.com/privacy.
Advertising and remarketing
Google Ads: We may use Google Ads (including remarketing) to show ads based on your visits to our site. This uses cookies and/or similar identifiers to build audiences and measure conversions.
We do not sell or rent personal information.
Why we use your information
To operate, maintain, and improve our website and services.
To understand website usage and performance.
To respond to and manage customer enquiries made by phone.
To deliver and measure advertising (e.g., Google Ads remarketing).
Sharing your information
We may share information with:
Service providers who help us operate our website, analytics, and advertising (e.g., Google).
Professional advisers (e.g., legal/accounting) where reasonably necessary.
Regulators, law enforcement, or as required by law.
These recipients may be located outside Australia. For example, Google may process analytics data in multiple jurisdictions.
Data retention
Website analytics data: Retained in line with our Google Analytics settings (typically 2–14 months, depending on configuration).
Call records and business records: Retained for as long as needed for our business operations, administrative, and legal requirements.
Security
We take reasonable steps to protect personal information from misuse, interference, loss, and unauthorised access, modification, or disclosure. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Access, correction, and complaints
Access and correction: You can request access to, or correction of, your personal information by contacting us using the email or phone number provided on our website.
Complaints: If you have a privacy complaint, please contact us first so we can try to resolve it. If you are not satisfied, you may contact the Office of the Australian Information Commissioner (OAIC):
OAIC privacy complaints: oaic.gov.au/privacy/privacy-complaints
Phone: 1300 363 992
Website: oaic.gov.au
Children
Our services and website are intended for a general audience and are not directed to children under 16.
Changes to this policy
We may update this Privacy Policy from time to time. The “Effective date” at the top indicates when it last changed. Your continued use of the website after an update means you accept the revised policy.
